Available contact channels
The operator Joker makes three main customer support channels available to its users. The hours, methods and features of each channel are detailed below.
- Live chat from your account
- Email for written queries
- Phone for direct assistance
Live chat
Live chat is available directly on the Joker platform. Access it from the bottom left corner of your screen when logged into your account. This channel allows queries to be resolved quickly and immediately.
- Available from 09:00 to 02:00, Monday to Sunday
- No long waits for urgent queries
- Personalised responses according to your situation
Phone
You can call the Joker support team directly on the number listed below. Telephone is useful for resolving complex problems or when you prefer a direct conversation.
- Number: 911 094 204
- Hours: 09:00 to 02:00, Monday to Sunday
- Support in Spanish
For queries that do not require an immediate response, you can write by email. This channel is useful for documenting your query or when you need to attach information.
- Address: [email protected]
- Response hours: 09:00 to 02:00, Monday to Sunday
- Ideal for detailed queries or with documentation
Difference between this site and Joker
This is an independent informational site that documents information about Joker. It is not operated by Joker nor is it part of its official services. To access your account, manage deposits or resolve gaming issues, you must contact Joker directly using the channels described above.
- This site does not manage accounts or support login
- Does not process payments or transactions
- Joker's policies and conditions are governed by the operator's terms, not by this site
FAQ
What are Joker's support hours?
Joker's support team is available from 09:00 to 02:00, Monday to Sunday, via chat, phone and email.
How do I contact support if I have a problem with my account?
You can use live chat from your account (bottom left corner), call 911 094 204 or email [email protected]. All channels are available during the same hours.
Is it safe to contact Joker by phone?
Yes. Joker is an operator authorised by the DGOJ in Spain. Verify you are using the correct number (911 094 204) before calling. Never share credentials over the phone.
What should I do if I cannot access my account?
Contact support via chat, phone or email. Explain the problem without sharing your password. The team can help you regain access or investigate the issue.
Does this site offer Joker support?
No. This is an independent informational site. For support, contact Joker directly using the channels described on this page.
