Deposits, withdrawals and verification

Joker accepts deposits in EUR with various commission-free methods. All deposits have a minimum of 10€. The maximum limit varies by method: Visa and Mastercard cards, Google Pay and Apple Pay allow up to 10.000€, whilst Bizum reaches 600€ and Paysafecard reaches 999€. Deposits are processed immediately.

For digital wallet methods such as Google Pay and Apple Pay, deposits are completed instantly. JOKERCASH is a proprietary method that also works with withdrawals, allowing up to 999€ per transaction.

Withdrawals in Joker are processed immediately in methods that allow it. Visa and Mastercard cards, JOKERCASH and bank transfer allow withdrawals, with a minimum of 10€ and daily limits of 600€ (except bank transfer which reaches 10.000€). Google Pay, Apple Pay, Bizum and Paysafecard do not allow withdrawals; funds must be returned via card or transfer.

If your withdrawal is less than 600€ daily or does not exceed weekly and monthly limits, it will be approved immediately. Cash withdrawals are also available directly at over 250 physical lounges of Joker using JOKERCASH.

Account verification is mandatory before making withdrawals. Joker requires you to verify your identity as part of its regulatory compliance processes under the licence of the General Direction of Gaming Regulation (DGOJ). Verification steps depend on your activity level and the amounts you handle.

During the verification process, you may be asked to provide identity documentation and proof of address. If your account is under review, some services may be limited. If you have questions about what is required in your specific case, contact the support team.

• Verification is mandatory for withdrawals
• Identity documentation is requested
• Proof of address may be included depending on the case
• The process may take several business days
• If anything is unclear, contact support before submitting documents

Before making a deposit, check these points based on the method you plan to use. Verify that the minimum and maximum suit the amount you wish to deposit, confirm it's a method available in your region (although most work in Spain without restrictions), and ensure you accept the processing times, especially if you use bank transfer.

1. Choose your preferred payment method from the available list
2. Confirm your amount is between the minimum (10€) and the maximum of the method
3. Verify that the method allows deposits (all available methods allow deposits)
4. Check processing time: most are immediate, except bank transfer
5. If you plan to withdraw afterwards, make sure the method allows withdrawals; if not, plan to use another
6. Complete account verification before your first withdrawal
7. If you experience connection or region issues, contact support

Joker operates solely in EUR. All amounts are expressed in euros, and transactions are carried out in this currency. If you attempt to deposit from an account in another currency, conversion will be applied according to your bank or payment provider, and conversion costs are borne by the account holder.

• Single currency: EUR
• No charges for deposit or withdrawal at Joker
• Conversion of other currencies is the user's responsibility
• Check with your bank for conversion costs if applicable

If you do not remember your password or have trouble accessing your account, Joker offers recovery tools on its login page. Never send your credentials by email or chat; always use the official password reset option.