How to log in
To access your account, visit the Joker website or open the mobile app. Enter your registered username or email along with your password. Access is immediate once your credentials are verified.
Joker offers browser access on desktop and mobile devices, as well as native applications for iOS and Android. Choose the method that best suits your device.
Recover your password
If you forget your password, select the option «I have forgotten my password» on the login screen. Enter the email address or username associated with your account.
- Click 'I've forgotten my password' on the login form
- Enter your registered email address or username
- Check your email for the recovery link
- Follow the link and create a new secure password
- Access your account with your new password
Recover your username
If you do not remember your username, contact Joker support team directly. Have the email address you used when registering on hand to verify your identity quickly.
Protect your account
Keep your password secure and unique. Never share it with third parties or store it in unsafe places. Joker will never ask you to share your password or login details via email, chat or phone.
- Use a strong password with uppercase letters, lowercase letters, numbers and symbols
- Change your password regularly
- Don't use the same password on multiple sites
- Log out after each use on shared devices
- Verify that you are accessing joker.es from the correct URL
- Be careful with links from unsolicited emails claiming to be from Joker
If you can't access
If after attempting to recover your password you still cannot access your account, or if you suspect your account has been compromised, contact Joker support immediately. The team will verify your identity and resolve the issue.
Account verification
During registration or at certain times such as limit increases, Joker may request additional verification. This is a security and regulatory compliance requirement. Provide the requested information through the site securely; never share documents through unverified channels.
For more information on what data Joker verifies and why, see the deposits, withdrawals and account verification page.
FAQ
Is it safe to access Joker from any device?
Access to Joker is secure from updated browsers on any device. On shared devices, log out after each use. Use a strong password and verify the URL is correct before logging in.
What should I do if I suspect someone has accessed my account without permission?
Change your password immediately and contact Joker support. Provide them with details of the suspicious activity. The security team will review your account and take necessary action.
How long does the recovery email take to arrive?
The password recovery email should arrive in a few minutes. If you don't receive it, check your spam or junk folder. If the problem persists, contact support.
Can I change my password without recovering it?
Yes, once you've logged in, access your profile or account settings and select the option to change password. Enter your current password and the new one.
Will Joker ask me for login credentials by phone or email?
No. Joker never requests your password, username or login details via email, external chat or phone. If you receive such requests, do not share them and report the incident to support.
