Control Tools
JOKERBET provides several tools so you can manage your gaming activity according to your personal needs.
All these features are available in your account settings section easily.
- Deposit limits: set maximum daily, weekly or monthly amounts
- Self-exclusion: temporarily suspend your access to the platform
- Self-exclusion: permanent account closure
- Self-assessment test: evaluate your relationship with gaming
Deposit Limits Management
You can increase or decrease your deposit limits at any time. Higher limits (above 600€ daily, 1.500€ weekly or 3.000€ monthly) require approval from the responsible gaming department, which will respond within 24-48 business hours.
Once an increase is approved, you must wait 90 days before requesting a new increase.
If you fail the addictive behaviour test required by the DGOJ, your increase request will be denied. You can reapply after a few weeks.
Self-Exclusion and Self-Prohibition
Self-exclusion is temporary and allows you to pause your access to the platform for the period you choose.
Self-exclusion is permanent and closes your account definitively. This action cannot be reversed.
Both options are available directly from your account settings without needing to contact support.
Self-Assessment Test
JOKERBET offers a self-assessment test that helps you reflect on your relationship with gambling. This test is mandatory if you request significant increases to your deposit limits.
The test evaluates gambling-related behaviours related to problem gambling confidentially.
Legal Information and Licence
JOKERBET is operated by Veramatic Online, S.A. under a licence from the Dirección General de Ordenación del Juego (DGOJ) in Spain. This licence ensures that the platform complies with Spanish responsible gaming regulations.
The company is subject to regulation by Spanish authorities and periodic inspections to verify compliance with player protection standards.
Help and External Resources
If you feel your relationship with gaming is problematic, there are specialist organisations that offer free support. JOKERBET has no associations with external responsible gaming organisations, but you can search for independent resources in your region.
If you experience difficulties with gaming, contact JOKERBET to learn about all your available control options on the platform.
FAQ
What are the responsible gaming tools available?
JOKERBET offers customisable deposit limits, temporary self-exclusion, permanent self-exclusion and a self-assessment test. All are accessible from your account settings.
What happens if I increase my deposit limits?
If you request a limit increase of less than 600€ daily, 1.500€ weekly or 3.000€ monthly, approval is immediate. Higher amounts require review and response within 24-48 working hours. Once approved, you must wait 90 days before requesting another increase.
How does self-exclusion work?
Self-exclusion temporarily pauses your access to the platform for the period you choose. You can set it up from your account settings without contacting support. It is completely reversible when the specified period ends.
Can I close my account permanently?
Yes, self-exclusion closes your account permanently and irreversibly. This option is available in your account settings if you wish to stop playing on JOKERBET.
What should I do if I cannot access my control tools?
Contact JOKERBET via live chat (available from 09:00 to 02:00), telephone 911 094 204 or email [email protected]. The support team can help you set up any responsible gaming tool.
